Go Shopping!!

Welcome to another installment of 10-minute branding.

10-Minute Branding Refresher: How do you build your brand 10 minutes at a time? You start small, and you simply begin. An excellent way to convince yourself to get going is to plan your ending. You can even set a timer. Then, be sure to bask in the success of your huge accomplishment of actually beginning and also appreciate the amount of work that got done. Then, repeat the process tomorrow. And the next day. And so on. You will be amazed at your branding progress . . . 10 minutes at a time.

A Gift that Keeps on Giving

Disclaimer:  While we only recommend products we know and love, we want to note we use affiliate links and may earn a commission for purchases made through those links.

Do you have 10 free minutes until your next task and want to create a way to keep your business’s name in front of existing and potential customers? Then, Go Shopping . . . for possible promotional gifts that you can distribute in a variety of ways.  For example, imprinted pens often have a good shelf life – sticking around in the pocket of your patron or on his/her desk for a considerable amount of time and then staying in the face (and the thoughts!!) of that person throughout the day.

Before you reflexively say you don’t have the budget or extra cash, know that cost and quantity can vary greatly, which makes this opportunity available to everyone.  You can check out major, well-known suppliers like 4imprint and see a wide spectrum of options (including some for well under a dollar per unit) . . . OR you can go to a site such as Zazzle to obtain just a handful that can often feature artwork relevant to your business as well as your particular company’s branding.  While the per-unit cost might be greater, the ability to buy a few at a time might be helpful.

Such small quantities can be used very effectively when distributed in a personalized way.  For example, invite a prized customer to lunch and pass along a customized pen as a takeaway.  (The whole cost of such a gesture can – together with a good product and service —  help secure brand loyalty in the present and future.)  If, on the other hand, you have been able to invest in a larger quantity, we suggest getting a good enough quality to enhance the chances of being retained but at a sufficiently inexpensive cost to distribute them freely – including having a handful at your point of purchase for customers to grab-and-go at will.

While we have offered pens as a very typical example of a common company promotional gift offered by a high percentage of businesses, the same logic can be applied to countless other items like key chains, stress balls, lens wipes, sanitizer bottles, lip gloss, etc.

Although you can seldom go wrong with a pen, look for a gift that is both unique and reflects your products and/or services  For instance, a contractor might offer a tape measure, an optician an eye glass repair kit, or a doctor a pill box.

If you are lucky, you might find the perfect item in just 10 minutes. If you are one of those people who just can’t get enough shopping and are constantly distracted by a need to check out each item you see, more than one 10-minute session might be required.

Once the perfect promotional gift has been identified, use a second 10-minute session to place your order – typically an action that can be accomplished via the Internet and/or a phone call.  When completing your transaction, remember to stay consistent with your brand style guide in selecting fonts, colors, bylines, etc., which will enhance the recognition of your brand.

As always, we welcome your comments and questions.  Till then, Happy Shopping!!

Want to see an example of a customizable pen that can be obtained in small quantities per purchase from Zazzle?  Check out Example 1 and Example 2.

In Search of the Holy Grail (of Branding)

In Search of . . .

Customer Loyalty!

Why is this quality so very important . . . and the ultimate goal of all branding activity?

Once you achieve customer loyalty, consumers will:

  • Choose your product or service over others . . . regardless of your competitors’ behavior.
  • Select you without price shopping . . . and perhaps even be willing to pay a bit more.
  • Become repeat buyers – often for years and potentially crossing multiple generations (an impressive brand success).
  • Recognize your product by your logo and other branding elements without a reference to your name. 
  • Become your best sales force – promoting your product/service through word of mouth.
  • Expect you to make good on brand promises – those qualities you have promoted that have resonated with your audience.
  • Present you with growth opportunities – in part through cross sales.

In other words, once you have achieved customer loyalty, your sales acquisition costs should decrease significantly because less marketing and sales expense should be required to generate the desired revenue.

So . . . How Do You Create Brand Loyalty . . . and Avoid Getting Lost in the Crowd?

While I’m sure you’ve heard about (and probably been pitched) loyalty/incentive programs, such tools are just one of many that are available.

Note:  Loyalty programs encourage shoppers to return to stores where they frequently make purchases. Some of the incentives may include advanced access to new products, additional discounts, or sometimes free merchandise. Customers typically register their personal information with the company and are given a unique identifier, such as a numerical ID or membership card, and use that identifier when making a purchase. (Investopedia) Want to learn more?  Check out these seven examples of some of the best:  https://www.leadquizzes.com/blog/7-examples-of-customer-loyalty-programs/

That said . . .

Instead of focusing on those prepackaged plans, you really just need to expend your energy on building a great brand and consistently promoting your strengths via consistent implementation of the basic branding elements you’ve put into place. Specifically, you should:

  • Provide a customer service experience that reflects your brand. 
  • Utilize social media to establish an online presence.
  • Build a visual brand identity that reflects your products/services and overall operations . . . so the message you are trying to send reflects reality and stands a chance of resonating with your audience.
  • Establish credibility (and trustworthiness) by making good on your brand promises.
  • Incorporate best practices in all that you do AND be the best.
  • Know your audience and make sure your products/services satisfy their needs . . . even as those needs may change.
  • Maintain strict consistency in your spoken, written, and visual message – enhancing recognition.
  • Focus on creating loyal, repeat customers who will continue to frequent your business.  (Why so important . . . ?)

THE LAW OF THE VITAL FEWThe Pareto Principle states that 80% of your company’s future revenue will come from 20% of your current customer base, making it imperative that you focus on creating loyal, repeat customers that will continue to frequent your business. (Written by the Forbes Agency Council)

  • Make positive contributions to society part of your culture.  (To do so can enhance the environmental, social, and governance aspects of your operations, which in turn, enhances the sustainability of your success.)
  • Add extra value above and beyond the basic product/service provided.
  • Check in with your customers regularly via surveys, conversations (research groups), calls, etc. AND really listen to them.

Don’t Be Brand X!

If your business has achieved customer loyalty, you’ve mastered one of the key measures of success – your products and services are no longer generic (. . . and interchangeable) in the eyes of you audience.  You are no longer just another Brand X!  You have a personality and identity; you’ve established a relationship with your customer.

As this article suggests, this goal is accomplished in many ways, including a consistent, well-developed branding program that sends a clear message to your intended audience.

Special Note:
Brand Building for Small Business has been identified by Feedspot (www.Feedspot.com) as one of the Top 100 Branding Blogs. Feedspot provides “the most comprehensive list of branding blogs on the Internet” so we are pleased to be part of that group.  To learn more, visit https://blog.feedspot.com/branding_blogs/.