Every company, large or small, should have a single individual who holds the role of Brand Manager. The ideal candidate will be part security guard and part prophet/visionary, historian, designer, and statistician.
Furthermore, this person must be ready, willing, and able to get involved in operations and well as marketing/advertising and high-level strategic planning. According to salary.com, this job commands a national six-figure average total cash compensation. That said, I’m guessing that you, like most small business owners, serve as your own Brand Manager – just one of the many roles you must perform (and perform well!) to make your small business successful.
Why a Security Guard?
As a Brand Manager, you are ultimately responsible for compliance with all of the visual branding elements you have put into place. You make sure the correct logo is used as well as the right by-line, color, font, type of images, etc. You must constantly and vigilantly be on the lookout for improper style elements and usage . . . and you must intervene when infractions are found. Furthermore, you must proactively put brand safeguards into place to keep misuses to a minimum.
Why a Prophet/Visionary?
Successful branding does not happen by accident. Someone must be sitting back and looking at a company’s performance, future goals, current inventory of products, customer services, expectations, and growth objectives to make sure the operations and graphic branding elements are in place and in sync to link all aspects of your brand. Both short-term activities that implement annual business plans and long-term initiatives designed to fulfill three- and five-year objectives must be defined, implemented, and evaluated to encompass brand.
Why an Historian?
Successful brands build upon the foundation that has been laid in the past. When making brand plans and strategies, you must align your efforts to the work and past investments done before . . . or risk losing those time- and effort-saving resources.
With branding, smaller incremental adjustments to the work done in the past are typically more effective than complete overhauls in producing successful changes embraced by the public. Keeping ties to past branding and a connection to your history is smart business.
Why a Designer?
While the Brand Manager will not necessarily be the person who created the original visual branding elements in use by a company, that individual will supervise or at least be a very active participant in all marketing/sales/advertising activities. As a result, the ability to conceptualize and/or execute campaigns that reflect the style, content, and goals of the brand will be crucial.
Why a Statistician?
While branding decisions will always be somewhat built upon intuition, research data has begun to play an increasingly critical role in branding. Therefore, the Manager must be familiar with and able to initiate and/or evaluate research activities such as surveys, focus groups, and other vehicles for the collection of information that determines which elements of a brand have been successful . . . as well as those that have not. Data mining of this kind also suggests future sales initiatives . . . and must be incorporated into the daily operations of the company and evaluated on an ongoing basis.
The Good News
Obviously, the role of Brand Manager is not a simple one. This multi-faceted job requires a diverse skill set as well as a tenacious, slightly obsessive-compulsive personality that is part creative, part analytical, part technical, and more. The good news is – you’ve probably been filling this position for a very long time (and probably quite well!!) without the title or extra pay. While some aspects of this job will come quite automatically and are already in place, the goal of this article is to share the full extent of the duties to help identify any omissions that can be addressed on your way to building a better brand.
Since the current year is rapidly winding to a close, now is the perfect time to pause for some self-reflection and introduce new strategies aimed at change for the better. Perhaps even enclose a short survey in that Holiday/Thank You card you send to wish your customers a safe and wonderful holiday season as well as a Happy New Year!!
As always, we welcome any thoughts or feedback, and we encourage you to comment by using the space provided below.
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