Today’s Tip: You Can Multiply Each Customer Contact X 11

During a four-decade career in communications, Bob was responsible for developing the brand of a company that began as a small, one-state de novo operation (GUARD Insurance Group) with a dozen employees and sales of $500,000. During his tenure, that start-up grew to be active in all 50 states with 900 employees and sales in excess of $1.5 BILLION. Bob created the communications function within that organization and oversaw all aspects of the discipline across a 36-year period. During that time, the organization underwent several name changes and strategic rebrandings. That period included two sales to new parent corporations – the most recent to Warren Buffet’s Berkshire Hathaway family in 2012. Historically, the company’s communications activities (from advertising, web development, and public relations to more technical tasks) were all handled by an in-house staff of less than 10 people who created and maintained GUARD’s brand. Bob has often said that he has worked for a number of employers (from small to quite large) without ever having to change jobs. While he has enjoyed experiencing the size and scope of the current variation (Berkshire Hathaway GUARD Insurance Companies), he has always had a particular fondness for the smaller versions. In addition to insurance, Bob has experience with branding- and communications-related activities for the following industries: commercial real estate, banking, technology, and retail operations. He is a graduate of Bucknell University. Bob and his wife Molly have two adult children (Caitlin and Dylan) and split time between Dallas and Harvey's Lake in Pennsylvania. View all posts by Bob Thomas